What if bringing someone back from the dead was less miracle and more customer service nightmare? That’s the twistedly funny idea at the center of Light Hearted , a sci-fi short film that blends grief ...

Learn a foolproof framework for service recovery and how to work with angry, upset, or disappointed customers.

A witty, character driven satire by T. W. Baker turns everyday workplace frustration into laugh out loud comedy with ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

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A 4K fisheye video clip of an older customer service rep getting angry with the caller that she is trying to help. Royalty-free licenses let you pay once to use copyrighted images and video clips in ...

A chatbot is an artificial intelligence tool designed to simulate real-time conversations with users. It operates around the clock, doesn't require breaks and can manage a high volume of requests ...

In Aesop’s fable “The North Wind and the Sun,” the two forces of nature argue over who is stronger. To settle the debate, they test their power on a passing traveler by trying to remove his cloak. The ...

WTF?! Across the United States, consumers are confronting a new kind of obstacle when seeking help from companies and government agencies: a maze of automated systems, endless wait times, and ...

This past school year, a parent reached out to me. In our very first communication, she threatened to go to the school board if I did not locate an assignment that we later discovered her child had ...

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.