North Carolina Senate Bill 166 (Session Law 2024-49), the majority of which became effective on September 11, 2024, amended ...

When considering customer success software, a smooth and effective implementation is crucial. Here is how to achieve optimal ...

The move to modernized, competitive customer experience delivery has been elusive for utilities due to the costs and the ...

The telecommunications landscape is continually evolving, driven by rapid technological advances, shifting customer expectations, and increased competitive pressure. In this dynamic environment, ...

A GOP legislator is throwing a spotlight on the controversial topic of restaurant service fees with a new house bill that ...

Siemens is a disparate portfolio of high-quality businesses in different sectors. The spinoff of its cyclical energy and wind turbine divisions has enhanced the group’s return profile and provides ...

I think the ideal service isn’t all human or all tech—it is a careful balance that keeps efficiency high but prioritizes human connection for moments that matter.

Using AI voice agents for your business can improve customer service and save money, but they also come with challenges.

The best car warranty companies are Endurance, autopom!, Carchex, Everything Breaks and Omega Auto Care based on reputation, ...

Current and former employees, both Republican and Democratic, are raising alarms about the damage cost-cutting efforts could ...

MEDCURY has teamed up with Walt Dragon from Singapore to launch ‘MEDHIS Lite,’ a Hospital Information System (HIS) and ...

WEOKIE Federal Credit Union, a financial institution serving Oklahoma for over 50 years, recognized this challenge and turned ...