Municipal leaders use experimentation, analytics and artificial intelligence to improve public services responsibly.

Prior to serving as New Jersey's chief innovation officer, he worked in the private sector as vice president of an AI-based ...

As state governments expand their use of cloud platforms such as Amazon Web Services, Microsoft Azure and Google Cloud, they ...

The city built its public safety data operation from scratch to target violence prevention efforts and find gaps in programs.

The North Carolina city tested an artificial intelligence–powered digital assistant to improve customer service, but it ...

Although artificial intelligence accelerates some results, good data and clear goals remain key to successful modeling ...

State CIOs should fund data as mission-critical infrastructure, reduce complexity and free staff for higher-value work.

At the Tennessee Department of Human Services, modernization started with a simple realization: Residents seeking help from the state often faced a maze of disconnected systems, phone numbers and ...

Alexander Slagg is a freelance writer specializing in technology and education. He is an ongoing contributor to the CDW family of magazines. Like many law enforcement organizations, the Norfolk (Va.) ...

After a hacker attempted to compromise the Mississippi State Department of Health’s executive business email system in 2024, the agency decided to incorporate CDW’s Incident Response Services. “That ...

Wyoming has replaced legacy anti-virus technology with an artificial intelligence-powered detection platform that can identify malicious behavior before a payload executes, quarantine affected systems ...

Technology leaders are now facing new challenges due to the introduction of artificial intelligence systems into government environments. The origin of the data used by AI systems poses one such ...