To mark their 16th anniversary, the CRM Playaz are holding IRL 2025 Wednesday January 22nd. It's a conversational thought leadership event taking place physically in Atlanta and streaming everywhere ...

Join us for an insightful webinar to discover how integrating the capabilities of Playvox by NICE and CRM systems can help ...

Hear from CX leaders who are using Agentic AI and can highlight the success of their CX organizations since its ...

The social media platform went dark for a while yesterday, and marketers should diversify in case it happens again.

ServiceNow will acquire Cuein, a conversation data analysis and insights company, for an undisclosed amount.

The integration of Sincera tools with The Trade Desk platform will help advertisers get a clear perspective on what they are buying. It will also empower publishers to provide the right range of data ...

While achieving the AI vision and realizing its full value and benefits is yet to come, a great deal of progress has already been achieved throughout the CX industry. Below is a list of lessons ...

Omnisend customers can now compare performance across channels and leverage new export and sales attribution settings.

Pipedrive, makers of CRM for small businesses, has passed the ISO 27001:2013 surveillance audit for information security management and achieved its extension, ISO 27701:2019, for privacy information ...

Make 2025 the year you rethink your outsourcing location strategy. Lafayette Moran is vice president of CX contact center partnerships at Advensus. Moran has more than 25 years of experience in ...

Brightcove, a streaming technology company, has earned ISO/IEC 27001 certification for maintaining the highest level of information security management.

Kellie Romack, Chief Digital Information Officer of ServiceNow, discusses the company's strategic partnerships with Nvidia, Microsoft and Genesys, and the role those partnerships play in advancing AI ...