Hotel Front Desk: Operations & Responsibilities
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Hotel Front Desk: Operations & Responsibilities
3.1K viewsNov 20, 2017
Study.comYuanxin (Amy) Yang Alcocer
Just another day at the hotel front desk 😭😂 #SeniorVsJunior #WorkPOV #HotelStaffLife #WorkingInKorea #HaeundaeHotel
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Here’s what most travellers don’t realise: Hotel front desk staff make a judgement call within moments of you approaching the counter — and that tiny first impression often decides who gets a perk, upgrade, or flexibility. 💡 What they’re subconsciously scanning for: ✅ Tone: Warm, confident, polite — not rushed or entitled. ✅ Posture: Upright, unhurried, and relaxed. You look like someone worth pleasing. ✅ Language: “Hi, how’s your day going?” — not “I’ve got a reservation.” ✅ Timing: Approach w
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2.6K views | A guest encountered an unusual check-in process at a La Quinta hotel in Florida. Instead of a traditional front desk staff, there was a kiosk with a virtual employee. | GoErie.com | Erie Times-News | Facebook
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"Undercover BOSS Kicked Out of Luxury Hotel, 20 Minutes Later, He Fired the Entire Staff on the Spot Jackson stepped into the marble lit lobby, dust clinging to his boots, hoodie creased from a redeye flight. The chandeliers above cast warm light, but the atmosphere froze the moment he approached the front desk. The manager, Clara, scanned him once, head to toe, then reached under the counter, discreetly tapping a button. Two uniform security guards appeared at the end of the hall. She didn't ra
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