Good news! The Bureau of Customs now offers a more transparent, simpler and faster Customs services through the Customer Care Center (CCC) which was launched on February 7, 2020. In conjunction with various BOC Online Processes such as the Document Tracking System (DTS), Goods Declaration Verification System (GDVS) and Customer Care Portal System (CCPS), the CCC is a modern customs service center that will serve as One-Stop-Shop for BOC stakeholders. As BOC transitions to Zero-Contact Policy on

The Bureau of Customs' 10-Point Priority Program in 2019 has achieved ratings of 90% and higher for 6 of the 10 items, particularly, in enhancing IT systems, filling up plantilla positions, restructuring the BOC organization, enhancing capabilities in cargo clearance and examination, codifying all IRRs, CMOs and CAOs, and pushing for customs-related legislation. Building on these gains, the BOC launched the 2020 10-Point Priority Program which will ride on the momentum of the initiatives and inn